Part 3: Act on it

Module Overview

Act on it focuses on how you can support an NDIS participant to take action when something doesn’t feel right.

This module helps you recognise when a participant may be experiencing an issue, start supportive conversations about what’s happening, and work with the participant to decide what steps to take next. It also explains the role of the NDIS Quality and Safeguards Commission, and when it may be appropriate to involve them.

Taking action doesn’t always mean making a complaint. It can involve listening, checking in, practising conversations, and helping a participant feel confident to speak up while staying safe, supported, and in control.

Purpose

To help family members, friends, and carers support NDIS participants to raise concerns, provide feedback, and take appropriate action when their rights or wellbeing may be affected.

Learning Outcomes

• Support participants to identify concerns and understand how their rights may not be upheld
• Help participants decide what outcome they want and who to speak to
• Practise and prepare conversations so participants feel confident raising issues
• Support participants to provide feedback — including positive feedback — safely and respectfully
• Understand the role of the NDIS Quality and Safeguards Commission and when it may be involved

Target Audience

Family members, friends, and carers who support NDIS participants and may need to help them raise concerns, provide feedback, or take further action when something isn’t right.

Accessibility

This module has been designed to support different learning and communication needs. It includes:

• Adjustable playback speed for video content
• Clear, plain-language explanations supported by practical scenarios
• A text-based transcript for screen readers and alternative formats
• Plain-language explanations to support sensitive conversations about concerns and feedback

Part of the Know My Rights framework: Know it → Show it → Act on it