Part 3: Act on it

Module Overview

Act on it focuses on what you can do if something isn’t working or doesn’t feel right with your supports or services.

This module helps you understand how to give feedback, raise concerns, and speak up confidently about your experiences. It explains who you can talk to, what steps to take, and how the NDIS Quality and Safeguards Commission can help if an issue isn’t resolved.

Taking action can feel daunting, but you don’t have to do it alone. Act on it is about knowing your options, building confidence, and using your voice in ways that feel right for you.

Purpose

To help NDIS participants feel confident providing feedback, raising concerns, and taking action when their rights or wellbeing may be affected.

Learning Outcomes

• Understand the steps you can take if you have a concern about a provider or worker
• Know who you can speak to for support when giving feedback or raising an issue
• Understand the role of the NDIS Quality and Safeguards Commission and when to contact them
• Build confidence to share your opinion, concerns, or feedback — including positive feedback

Target Audience

NDIS participants who want to feel more confident speaking up, giving feedback, or raising concerns about their supports or services.

Accessibility

This module has been designed to support different learning and communication needs. It includes:

• Adjustable playback speed for video content
• Clear, step-by-step explanations using plain language
• A text-based transcript for screen readers and alternative formats
• Practical tips to support confidence, preparation, and communication

The module recognises that speaking up can feel difficult and encourages taking action in ways that feel safe and manageable for you.

Part of the Know My Rights framework: Know it → Show it → Act on it