Part 3: Act on it

Module Overview

Act on it is the third module in the Know My Rights series for NDIS Providers and Support Workers.

This module explores how to encourage feedback, respond respectfully to both positive and negative experiences, and put processes in place that make communication easy and accessible. You’ll learn how regular check-ins, clear feedback pathways, and timely responses can improve service quality and help prevent issues from escalating.

Purpose

To educate support workers and providers about effective processes for collecting and acting upon feedback provided by NDIS participants in their care.

Learning Outcomes

• How to gather feedback from NDIS participants in order to improve your ability to support them
• What to do when you receive positive or negative feedback
• What processes you can have in place to help you increase communication and encourage feedback from NDIS participants

Target Audience

NDIS support workers and providers.

Accessibility

This module has been designed to support different learning and communication needs. It includes:

• Adjustable playback speed for videos
• Clear, plain-language explanations
• A text-based transcript for screen readers and alternative formats
• Information presented in a way that supports understanding and informed decision-making

Part of the Know My Rights framework: Know it → Show it → Act on it